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How sonbahis Handles Your Personal Data

At sonbahis, your personal data belongs to you — we collect only what is necessary to operate your account and process your transactions via UPI, Paytm, PhonePe, and…

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sonbahis How sonbahis Handles Your Personal Data
DATA CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, correct an error, or ask us to delete records we hold, our privacy team is reachable through the channels below.

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered email and a brief description of your request so we can locate your records without delay.
Live Chat Support Open the live chat window from your account dashboard and select the Data & Privacy topic. An agent will log your request and escalate it to our privacy team within one business hour.
In-Account Help Centre Navigate to Settings then Privacy in your sonbahis account. You will find a direct form to submit data access and deletion requests, tracked with a reference number for your records.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

sonbahis applies encryption, access controls and regular security audits to protect your personal information.

Data Collection Scope

We collect your name, email, phone number, UPI handle or Paytm mobile, device ID and IP address at registration. No additional data is pulled without a specific, documented purpose tied to your account.

Cookie Practice

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the banner on your first visit or via browser settings at any time.

Account Security Measures

Passwords are stored using one-way hashing. Two-factor authentication is available and encouraged. Login attempts from unrecognised devices trigger an email alert to your registered address before access is granted.

Data Retention Period

Transaction records tied to UPI, PhonePe or Paytm deposits are kept for the period required by applicable financial regulations. Account profile data is deleted within 90 days of a confirmed closure request.

Third-Party Data Sharing

We share your data only with payment processors (UPI, Paytm, PhonePe networks), KYC verification partners, and fraud-detection services. Each partner signs a data-processing agreement before receiving any personal information.

Your Rights and How to Exercise Them

You may request access to, correction of, or deletion of your personal data at any time. Submit your request through the in-account Privacy form or email our privacy team, and we will confirm receipt with a reference number.

Common Questions About Your Data at sonbahis

The questions below address the data rights and privacy practices we receive most often from India account holders. If your question is not listed here, use the live chat or email channel described in the contact section above.

We collect your name, email address, mobile number, date of birth, and the payment identifier you use — such as a UPI handle or Paytm registered mobile. Device ID and IP address are also logged for security and fraud-prevention purposes.

Data may be processed by our KYC and fraud-detection partners, some of whom operate internationally. All such partners are contractually required to handle your data in line with applicable data protection standards and may not use it for any other purpose.

Financial transaction records — including deposits made via UPI, PhonePe or Paytm — are retained for the period mandated by applicable Indian financial regulations. Account activity logs beyond that period are deleted in our scheduled data-purge cycles.

Yes. Submit a data access request through the Privacy section in your account settings or by emailing our privacy team. We will compile and deliver your data in a readable format within 30 days of receiving a verified request.

Log in, go to Account Settings and edit the field directly where the form allows it. For fields locked after KYC verification — such as your legal name or date of birth — raise a correction request via live chat and a compliance agent will assist.

Once we confirm your closure request, your profile data is queued for deletion within 90 days. Transaction records required for regulatory compliance are retained for the legally mandated period and then permanently removed from our systems.

Session cookies enable your login state and cart memory during a visit. Analytics cookies help us understand page load patterns but do not identify you personally. You can withdraw cookie consent at any time through browser settings without losing access to your account.

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